cylbet is committed to protecting the privacy and security of every player's personal data. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that data.
Last Updated: 1 June 2026These highlights summarise our approach — please read the full policy below
cylbet only collects personal data that is necessary to operate the platform, process payments, verify identity, and comply with applicable regulatory obligations. We do not collect data speculatively or sell your information to third-party marketers.
All data transmitted between your device and cylbet is encrypted with 256-bit SSL. Personal and financial data stored on cylbet's systems is protected with industry-standard encryption and access controls — only authorised personnel can access your records.
You have the right to access, correct, and request deletion of your personal data held by cylbet. Requests can be submitted via our customer support team and will be handled within a reasonable timeframe in accordance with applicable data protection law.
cylbet shares your data only with trusted service providers necessary to operate the platform — payment processors, KYC verification partners, and game providers — under strict confidentiality agreements. We do not sell or rent your personal information.
cylbet retains personal data only for as long as it is necessary to fulfil the purpose for which it was collected, or as required by applicable AML and regulatory retention requirements. Account data is typically retained for five years following account closure.
cylbet uses cookies and similar tracking technologies to improve platform performance, remember your preferences, and analyse usage patterns. Essential cookies are required for the platform to function; non-essential cookies are subject to your consent.
cylbet is an online casino and sports betting platform operating at cylbet.win and serving players across Malaysia, including Kuala Lumpur, Penang, Johor Bahru, and other regions. In the context of this Privacy Policy, "cylbet", "we", "us", and "our" refer to the cylbet platform and its affiliated operating entities.
cylbet acts as the data controller in respect of the personal data of its registered players and website visitors. If you have any questions about how cylbet handles your personal data, please contact our support team at [email protected].
cylbet collects personal data through several channels, including registration, account activity, and platform interactions. The categories of personal data we collect include:
cylbet does not collect sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, or medical information) in the ordinary course of providing its services.
cylbet uses personal data collected from players for the following purposes:
cylbet processes personal data on the following legal bases:
cylbet does not sell, rent, or trade your personal data to third parties for their independent marketing purposes. cylbet shares personal data with third parties only in the following circumstances:
All third-party service providers engaged by cylbet are bound by confidentiality agreements and are prohibited from using your personal data for any purpose other than providing services to cylbet.
6.1 cylbet's operations and service providers are located in various jurisdictions. Your personal data may be transferred to and processed in countries outside Malaysia. Where such transfers occur, cylbet ensures that appropriate safeguards are in place — including standard contractual clauses or equivalent data protection mechanisms — to protect your data to a standard equivalent to applicable data protection law.
6.2 By using the cylbet platform, you acknowledge that your personal data may be transferred internationally as described in this section.
7.1 cylbet retains personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory retention obligations.
7.2 In accordance with standard AML regulatory requirements applicable to gaming operators, cylbet retains account records, transaction histories, and KYC documentation for a minimum of five (5) years following the closure of a player's account.
7.3 Where data is no longer required and no legal retention obligation applies, cylbet will securely delete or anonymise it in a manner that prevents reconstruction.
8.1 cylbet uses cookies and similar technologies (including pixel tags and local storage) on the cylbet platform. These technologies serve the following purposes:
8.2 Non-essential cookies are subject to your consent. You may manage cookie preferences through your browser settings. Note that disabling certain cookies may impair the functionality of the cylbet platform.
9.1 cylbet implements a comprehensive set of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:
9.2 While cylbet takes all reasonable steps to protect your personal data, no internet-based system is entirely immune to security risks. In the event of a personal data breach that is likely to result in significant harm to affected players, cylbet will notify the relevant regulatory authority and affected players in accordance with applicable law.
Subject to applicable data protection law, you have the following rights in respect of your personal data held by cylbet:
To exercise any of the above rights, please contact cylbet's support team at [email protected]. cylbet will respond to all verified requests within a reasonable timeframe.
11.1 The cylbet platform is strictly for persons aged 21 years and older. cylbet does not knowingly collect personal data from persons under the age of 21. If cylbet becomes aware that it has collected personal data from a minor, that data will be deleted and the associated account will be immediately suspended.
11.2 If you believe that a minor has registered on the cylbet platform, please notify us immediately at [email protected].
12.1 cylbet may update this Privacy Policy from time to time to reflect changes in applicable law, regulatory requirements, or our data processing practices. The most current version will always be available at cylbet.win/privacy-policy.
12.2 Where changes to this Privacy Policy are material, cylbet will notify registered players by email to the address on file with reasonable advance notice. Your continued use of the cylbet platform following the effective date of any change constitutes your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way cylbet handles your personal data, please contact our data protection team:
cylbet is committed to resolving all privacy-related queries and complaints promptly and transparently.
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